Refund policy

BLACKPALM Returns & Refund Policy

Faulty or incorrect items
If your gloves arrive faulty, damaged, or aren't what you ordered, we'll make it right. Contact us within 14 days of delivery at help@blackpalmsupply.com with your order number and a photo of the issue, and we'll arrange a replacement or full refund, including any return postage where the fault is ours. This is in line with your rights under the Australian Consumer Law, which our policy doesn't limit.

Change of mind
Because our gloves are a hygiene and safety product, we can only accept change of mind returns on unopened boxes in original, resalable condition, within 14 days of delivery. Return postage for change-of-mind returns is at your cost, and we'll refund the product price once we receive the boxes back in sellable condition. Opened boxes can't be returned for change of mind, for hygiene reasons.

How refunds are paid
Approved refunds go back to your original payment method within 5–10 business days of us approving the return.

Wrong size?
Check our size guide before ordering, but if you've ordered the wrong size and the box is unopened, get in touch within 14 days and we'll sort a size swap where we can.

Questions
Email hello@blackpalmsupply.com , you're dealing directly with the founder, and we want you sorted.